Anonymous
map-marker Arlington, Texas

Where my order

On 5/06/20 I placed order # 11252****. Everything ordered indicated in stock. my order was for 267.91 with shipping for 79.97 total of 347.88 .I have received no indication of shipment date its been 10 days. However several days back you charges my credit card for the entire 347.88. I wanted this order but I do see why you would have a pissed consumer program. I've used you before no problem.
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Danielle P Uau

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Verified Reviewer

Free Shipping .. Nope!

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Updated by user Dec 10, 2019

"FREE U.S. GROUND SHIPPING ON ORDERS OVER $50"

Original review Dec 10, 2019
Emails, text messages sent numerous times each day all claiming "FREE U.S. GROUND SHIPPING ON ORDERS OVER $5" but you can never get free shipping if you try to purchase ANY of the items that are on sale, clearance priced, or reduced in price in ANY way because you always have to put in the coupon code to get those items at the sale/reduced price and they only let you put in one code for ANY reason so that means either you get the sale items OR the free shipping.. Not both.. Very deceptive and shady way to do things. I ordered a coupe times and got upset each time about the issue but was never able to get in touch with anyone about the shipping problem but finally I got a reply from customer support and they confirmed that you cannot get free shipping as advertised. False advertisement for sure!
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Loss:
$80
Pros:
  • I like the majority of products
Cons:
  • Always out of stock of items in my size
  • Too many emails advertising items no longer available
  • Poor response time or no reply at all from customer service
Reason of review:
Not as described/ advertised

Preferred solution: Free shipping as advertised

Kim Wvy

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Verified Reviewer

Shoe don’t not fixed size beautiful shoes but too small

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Order arrived but shoes are too small doesn’t fixed I had order my size 10 and it’s totally too small .,.So I would like to return them.. Thanks
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Cons:
  • Cant exchange for different size
  • Customer service false information
  • When i call i always get a recording and not a live person
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Sarata B

I always have problems when ordering stuff during checking out so i want to know why

When ever I am , buying stuff on your website and during the check out, I always , have problems because it seems like i have more than one email address on you guys file so i need help
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Reason of review:
Order processing issue

Preferred solution: Call me

Mary A Flg

We were scammed

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Sorry ladies but we got scammed. I checked with the BBB and they told me that it's not a valid website. I've contacted Inside Edition and they're going to go after this 'company '. What a grimy piece of trash they are. Sickening
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Loss:
$80
Cons:
  • Deceit
Reason of review:
Poor customer service

Preferred solution: Full refund

Jillian Kdm

Not good with customer service and numbers seems to not work

I am not a happy lady right now ordered 3 items. Got a email saying all items not in stock days later. Been trying to call customer service but no answer. Or return my calls, never had a problem with you guys before and I’ve been a customer since 2012. Now I don’t think I want to do business anymore
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Loss:
$104
Reason of review:
Poor customer service

Preferred solution: Full refund

Dream Xxd

Complaint

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I ordered a queen of black hearts costume and got a mermaid one instead!
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Loss:
$35
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Chicago, Illinois

Horrible customer service

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Ami Clubwear - Horrible customer service
After receiving damaged merchandise I submitted an email for a request for a return RMA form. I know the clothes are cheap because of the price I paid. Returning the clothes was not my issue. The issue is the customer service!!! They are so rude and unprofessional. They take days to respond and can not spell or even read the emails they are getting in the first place! I have called several times
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Bianca G Fuz

Lost packet

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It shows that my order was received but I never got it I contact fedex an they trace it the driver said he left it on door step I will like to complain an let other quest who ordering how poor of service y’all have
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Loss:
$49
Cons:
  • Fraud
Reason of review:
Problem with delivery

Preferred solution: Full refund

Bianca G Fuz

Bad worst ever

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Please do not order a outfit from this website they is a scam you can’t never get it contact with them they have very poor service.
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Loss:
$50
Cons:
  • Lack of timeliness and communication
  • Customer service false information
  • Fraud
Reason of review:
Problem with delivery

Preferred solution: Full refund

Jamielee Tpc

Expedited shipping

I had placed an order on Thursday, October 17th and paid for priority shipping and am not receiving my order until Friday October 25th. I would like my package expedited or my refund on the shipping back please. Thank you
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Reason of review:
Order processing issue
Krystal L Eow

Poor customer service does not answer or return customer calls

Please send the RETURN AUTHORIZATION NUMBER for order number #1124**** AS SOON AS POSSIBLE. I need to return the boots that I ordered. I have been trying to reach customer service by phone and email.... Please contact me @ (757) 717-**** or k.s.long@***.nsu.edu Thank you for your business.
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Loss:
$42
Cons:
  • Lack of timeliness and communication
  • Customer service false information
  • Deceit
Reason of review:
Poor customer service

Preferred solution: full refund or exchange

Anonymous
map-marker Happy Valley, Oregon

Haven’t received shoes

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I need someone to find out what happened to the shoe that I paid for and have not received. I will want my refund if I can’t get my shoe
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Anonymous
map-marker Portland, Oregon

Haven’t received shoes

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I order four pair of shoes but only received three. I have been calling but have never been able to talk to someone. I really want to know what happened to my pair of red shoe. I will appreciate if someone will call me to resolve this issue
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Anonymous
map-marker Ontario, California

Contact

can I have the business tel #
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